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VA-VMC User Guide

Download the comprehensive VA-VMC User's Guide here: VA-VMC User Guide


Frequently Asked Questions

How do I navigate my avatar?

Use the arrow keys (up, down, left, right) for running forward, backward and to position the avatar in the desired direction. To walk, press the upward arrow key and then hold the shift key. As an alternative, use the letters "w", "a", "s", and "d" to move forward, backward, and to turn left and right. To walk, press the "w" letter then hold the shift key. In addition, you can teleport directly to a location via the mini-map or via the kiosks.

How do I teleport via the kiosk?

There are kiosks located in the clinic lobby and also in the hallways. You can select the text for the location you want to teleport to and your avatar is teleported to that location.

How do I voice chat?

You must hold down the control key while speaking.

How do I text chat?

Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Any messages you type will be echoed in the window above. Messages from other users are also displayed in that window.

How do I teleport via the mini-map?

The mini-map is located in the right hand corner of the screen. It can be maximized by selecting the icon on the right hand corner of the mini-map. To teleport to a location, select the room and your avatar will be teleported to that location.

How do I invite another user to join my list?

Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Type /add username You will see a message that states "Buddy Request Sent" The user that you sent the request to receives a "Buddy Request Received" message in their text chat window. This notifies that user to open their Social Window by selecting "o" or by selecting the text chat icon located on the bottom right hand side of the screen. Buddy requests are located under the Request tab where the user can select to Accept or Deny the request.

How do I clear my web browser cache?

A browser cache stores copies of web pages you visit. This allows the pages to load faster on future visits. Clearing the cache helps keep pages updated with the correct information.

Chrome: Simultaneously press CONTROL + SHIFT + DELETE. A new window opens. Select Clear Now.

Edge: Simultaneously press CONTROL + SHIFT + DELETE. A new window opens. Select Clear Now.


Computer Requirements

Web 3D Version

  • Chrome (Version 56 or higher)
  • Microsoft Edge (Version 79 or higher)
  • The use of the VA-VMC Web 3D version, requires a video card and web browser that support the WebGL 2.0 standard. Test for compatibility at https://get.webgl.org/webgl2.
If the performance of the VA-VMC Web 3D is unsatisfactory, please download and install the VA-VMC Desktop version from www.vavmc.com.

Desktop Version: Windows

  • Windows 8.1 or newer
  • System RAM: 4 GB
  • Video RAM: 512 MB
  • Graphics: 3D graphics card supporting Shader Model 2.0 or higher
  • Available Storage: 700 MB
If you prefer not to install the Desktop version and your computer meets the Web 3D version requirements, log in at www.vavmc.com.

Desktop Version: macOS

  • macOS 10.12 Sierra or newer
  • System RAM: 4 GB
  • Video RAM: 512 MB
  • Graphics: 3D graphics card supporting Shader Model 2.0 or higher
  • Available Storage: 700 MB
If you prefer not to install the Desktop version and your computer meets the Web 3D version requirements, log in at www.vavmc.com.
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