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VA-VMC User Guide
Download the comprehensive VA-VMC User Guide here: VA-VMC User Guide
Frequently Asked Questions
How do I reset my password?
Initiate a self-service password reset here. Reset instructions will be sent to the email in your VA-VMC account.
How do I navigate my avatar?
Use the arrow keys (up, down, left, right) for running forward, backward and to position the avatar in the desired direction. To walk, press the upward arrow key and then hold the shift key. As an alternative, use the letters "w", "a", "s", and "d" to move forward, backward, and to turn left and right. To walk, press the "w" letter then hold the shift key. In addition, you can teleport directly to a location via the mini-map or via the kiosks.
How do I teleport via the kiosk?
There are kiosks located in the clinic lobby and also in the hallways. You can select the text for the location you want to teleport to and your avatar is teleported to that location.
How do I voice chat?
You must hold down the control key while speaking. Voice chat is not yet available in the Web version.
How do I text chat?
Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Any messages you type will be echoed in the window above. Messages from other users are also displayed in that window.
How do I teleport via the mini-map?
The mini-map is located in the right hand corner of the screen. It can be maximized by selecting the icon on the right hand corner of the mini-map. To teleport to a location, select the room and your avatar will be teleported to that location.
How do I invite another user to join my list?
Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Type /add username You will see a message that states "Buddy Request Sent" The user that you sent the request to receives a "Buddy Request Received" message in their text chat window. This notifies that user to open their Social Window by selecting "o" or by selecting the text chat icon located on the bottom right hand side of the screen. Buddy requests are located under the Request tab where the user can select to Accept or Deny the request.
System Requirements - Internet Bandwidth Speed
Minimum: 10 Mbps download
Recommended: 30 Mbps download
If you are unsure of your bandwidth, you can use the following link to test your connection: https://speedtest.net.