VA-VMC User Guide
Download the comprehensive VA-VMC User Guide here: VA-VMC User Guide
Set-up Guides
Download account creation and installation instructions (PDF).
Report a Concern
We are serious about maintaining the integrity of our community so you can have the best possible experience in the VA-VMC.
To supplement our current efforts, we have streamlined the process for users to report any concerning activity. Simply click on the Report a Concern button, which you will find in the Help menu inside the 3D world.
When you report a concern, it is anonymous. We do not share your information or the substance of the matter, so you can feel safe making the report.
Due to U.S. Department of Veterans Affairs privacy policies, we cannot detail the actions that may result from a reported concern.
Here are some examples of when you are encouraged to report a concern:
- If a user sends you harassing or offensive messages.
- If a user requests money.
- If a user tries to sell you merchandise or services.
- If a user violates any other VA or VA-VMC policy.
You may also Report a Concern by copying and pasting this email address into your email client:
support@vavmc.com
Please use the subject "PRIORITY User Report of a Concern" to identify your report as an urgent email.
Frequently Asked Questions
How do I reset my password?
Initiate a self-service password reset here. Reset instructions will be sent to the email in your VA-VMC account.
How do I navigate my avatar?
Use the arrow keys (up, down, left, right) for running forward, backward and to position the avatar in the desired direction. To walk, press the upward arrow key and then hold the shift key. As an alternative, use the letters "w", "a", "s", and "d" to move forward, backward, and to turn left and right. To walk, press the "w" letter then hold the shift key. In addition, you can teleport directly to a location via the mini-map or via the kiosks.
How do I teleport via the kiosk?
There are kiosks located in the clinic lobby and also in the hallways. You can select the text for the location you want to teleport to and your avatar is teleported to that location.
How do I voice chat?
You must hold down the control key while speaking. Voice chat is not yet available in the Web version.
How do I text chat?
Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Any messages you type will be echoed in the window above. Messages from other users are also displayed in that window.
How do I teleport via the mini-map?
The mini-map is located in the right hand corner of the screen. It can be maximized by selecting the icon on the right hand corner of the mini-map. To teleport to a location, select the room and your avatar will be teleported to that location.
How do I invite another user to join my list?
Place your cursor in the text chat window located in the lower left hand side of the screen after the word "Say". Type /add username You will see a message that states "Buddy Request Sent" The user that you sent the request to receives a "Buddy Request Received" message in their text chat window. This notifies that user to open their Social Window by selecting "o" or by selecting the text chat icon located on the bottom right hand side of the screen. Buddy requests are located under the Request tab where the user can select to Accept or Deny the request.
Which web browsers are supported?
The Web 3D version of the VA-VMC requires the use of Chrome or Edge. The use of alternate web browsers may result in a poor experience or undesirable behavior. We cannot provide assistance with unsupported browsers.
How do I clear my web browser cache?
A browser cache stores copies of web pages you visit. This allows the pages to load faster on future visits. Clearing the cache helps keep pages updated with the correct information.
Chrome: Simultaneously press CONTROL + SHIFT + DELETE. A new window opens. Select Clear Now.
Edge: Simultaneously press CONTROL + SHIFT + DELETE. A new window opens. Select Clear Now.
Computer Requirements
Web 3D Version
- Supported web browsers:
- Chrome (Version 56 or newer)
- Edge (Version 79 or newer)
- The use of the VA-VMC Web 3D version, requires a video card that support the WebGL 2.0 standard. Test for compatibility at https://get.webgl.org/webgl2
.
Desktop Version: Windows
- Windows 8.1 or newer
- System RAM: 4 GB
- Video RAM: 512 MB
- Graphics: 3D graphics card supporting Shader Model 2.0 or higher
- Available Storage: 700 MB
Desktop Version: macOS
- macOS 10.12 Sierra or newer
- System RAM: 4 GB
- Video RAM: 512 MB
- Graphics: 3D graphics card supporting Shader Model 2.0 or higher
- Available Storage: 700 MB
System Requirements - Internet Bandwidth Speed
Minimum: 10 Mbps download
Recommended: 30 Mbps download
If you are unsure of your bandwidth, you can use the following link to test your connection: https://speedtest.net.